Herb kelleher leadership theory
Herb kelleher biography.
In the Christmas travel season of 2022, Southwest suffered a computer system breakdown that stranded thousands of passengers over the holiday.
Herb kelleher leadership theory
Long-time employees blamed the outage on a change in culture after Kelleher retired. Veteran Southwest pilot Larry Lonero said, “Herb Kelleher was… a very operationally oriented leader. Herb spent lots of time on the frontline.
He always had his pulse on the day-to-day operation and the people who ran it. That philosophy flowed down through the ranks of leadership to the frontline managers. We were a tight operation from top to bottom.
Herb kelleher leadership theory pdf
We had tools, leadership, and employee buy-in. Everything that was needed to run a first-class operation. Herb once said the biggest threat to Southwest Airlines will come from within. Not from other airlines. What a visionary he was.
I miss Herb now more than ever.”
Hire the right people. Kelleher’s larger-than-life personality created a corporate culture which made Southwest employees well known for taking